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Gartner defines IT service management (ITSM) platforms as software that offers workflow management that enables organizations to design, automate, plan, manage, report on and deliver integrated IT services and related digital experiences.

Oct 1, 2024 · In this blog, I’ve compiled a list of the top IT service management tools so you can decide which works best for you. 👇. What Should You Look for in ITSM Tools? IT service management tools offer a structured approach to designing, managing, and operating IT systems and services, including:

Enterprise IT management software give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration.