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AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Gainsight, the world’s leading Customer Success platform, today announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting on the Slack Marketplace. Designed ...

As utility and communications companies around the globe work to enhance customer satisfaction while alleviating pressure on overburdened call centre staff, those leading the charge are achieving ...

In late 1999 the online fashion startup Boo.com launched its website, which featured a virtual shopping assistant. The avatar ...

G upshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a ...

On Jan. 24, leaders at Hamline Elementary School in Chicago denied entry to U.S. Secret Service agents pursuing an investigation because they feared they were ICE agents. CPS Chief Education ...

With the OCR (Optical Character Recognition) technology the agent hoovers over the phone number to automatically pop the formatted number and allows seamless dialing from the agent’s extension. Screen ...