including self-service voice and chat conversations. The combination of ServiceNow CRM and Agent Assist capabilities will allow businesses to create experiences with multi-turn conversations to ...

Agentic AI startup Integrail, co-founded by Ratmir Timashev of Veeam fame, is building AI agents aimed at automating tasks ...

Ladies and gentlemen, welcome to the Cognizant Technology Solutions' Fourth Quarter 2024 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the ...

Parker cited a Southeast Asian chat assistant ... solutions like agent-based platforms," Parker said, citing AgentSpace’s seamless integration with tools like ServiceNow, Workday, and Salesforce.

HubSpot's high valuation multiples, growth deceleration, and AI risks make it a risky investment compared to peers. Click ...

Last year the company introduced Gensys Copilot and expanded the AI powers of Genesys Cloud with new Virtual Agent, Empathy Detection ... and SAP AI Core offerings. ServiceNow’s AI-driven ...

Leading Freshdesk alternatives offer powerful features for customer support teams in 2025. Popular Freshdesk competitors like ...

This article explores AI’s benefits and limits in enhancing customer service and strategies for blending the two. Technology ...