"We have a philosophy — and I'm sure many companies feel the same way — [that] a happy and engaged workforce is really key to delivering outstanding results. Everything that we plan ...

We are thrilled to welcome Jeff to the Kahuna family,” said Jai Shah, CEO of Kahuna. “His wealth of experience in building ...

In a rapidly evolving digital landscape, artificial intelligence is revolutionizing the operational dynamics of contact centres. Vipin Kalra, an expert in AI an ...

Workforce optimization (WFO) is a business strategy focused on balancing customer satisfaction, service levels, employee scheduling, operational costs, and other key performance metrics to get the ...

“There were rumblings that this could potentially be happening because senior level executives kept talking about workforce optimization. They started having conversations about being more ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Innovorg, the only skills-building and workforce optimization platform for cloud, hosting, and data center teams, announced today that it has ...

Healthcare leaders are prioritizing digital transformation improvements for the patient experience but overlooking the employee experience, even as annual burnout-related turnover costs healthcare $9 ...

Zebra’s Workcloud Workforce Optimization Suite helps retail decision-makers maintain compliance and tackle the challenges of optimizing labor costs and accurate timekeeping, as well as budgeting ...